Ordering
How do I place an order?
Add products to your basket and check out securely. We accept major cards, Apple Pay, Google Pay and Shop Pay payment methods TBC on Shopify setup.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not been dispatched we can usually change or cancel it.
Delivery
How much is delivery?
UK delivery is £2.99, or free on orders over £25 rates TBC. See Delivery & returns.
Do you deliver outside the UK?
At launch we deliver to UK addresses only TBC.
Subscriptions
What is Subscribe & Save?
Choose Subscribe & Save on any product to get 15% off every delivery, on a schedule from every 1 to 12 months.
Can I skip or cancel?
Yes. You can change the frequency, skip a delivery or cancel before your next dispatch from your account via the Shopify subscriptions app.
Products
What does %NRV mean?
NRV stands for Nutrient Reference Value: the reference daily amount of a vitamin or mineral. %NRV shows how much of that amount one serving provides.
What does "easy-swallow" mean?
Our tablets are film-coated and kept as small as the formula allows. Some higher-dose formulas need a larger tablet; the size is listed on each product page.
Which products are vegan?
Look for the leaf symbol on the pack and product page, or filter the shop by Vegan. Omega-3 and Marine Collagen contain fish.
Are food supplements a replacement for a healthy diet?
No. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
Returns
Can I return a product?
Unopened products can be returned within 30 days policy TBC. For hygiene reasons we cannot accept opened products unless they are faulty. See Delivery & returns.